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Over the years, Driven Solutions has provided the best in ancillary auto protection and 24-hour roadside assistance for some of the biggest Fortune 500 automotive manufacturers and dealer organizations.


Contact Us

Emergency Roadside Service requests should be requested by calling your emergency roadside program toll-free number. If you are unable to locate your number, please call 1-877-869-3673 for assistance.

Managed Towing Services

Enhance your coverage and increase customer loyalty with these innovative managed towing services.

“Flexibility. Adaptablity. That’s what you get when you do business with Driven Solutions. Inifinite combinations hand-tailored to meet your company’s needs.”

Elisabeth AgalabaTraining Assistant
Driven Solutions


Secondary Towing

Managed towing services, like secondary towing, offer your policyholders a comprehensive towing package that will increase customer satisfaction scores and policyholder retention. Plus, you will quickly realize business and manpower efficiencies, as well as a significant reduction in claims costs.

Here’s how it works: when a vehicle needs secondary towing, Driven Solutions will manage the process for insurance providers in the most cost-efficient and professional manner possible. Our team of dedicated specialists work within our proprietary secondary towing logistics management process to arrange same-day transportation for your policyholders' vehicle. And because we pay within 24 hours, our secondary towing providers are more willing to work with us, even when cash is required for vehicle release.

We understand that an incident isn't resolved when the disabled vehicle is towed. That's why our end-to-end solution includes comprehensiveVehicle Release Managementservices.

For policyholders and insurance providers, our team is there every step of the way, whether the vehicle is headed to the shop, inspection site, auction or salvage facility. We not only initiate the secondary towing process, but we proactively manage it, through payment and vehicle release processes.

It's all designed to reduce repair cycle time, save your company money on claims for storage and car rentals, and get your policyholders back on the road.

  • Secondary towing network covers the entire United States and Canada
  • Guaranteed same-day service if the request comes in before 2 p.m., and next-day service if
    the request comes in after 2 p.m.
  • State-of-the-art invoicing and provider funding pays invoices within 24 hours of processing
  • Advanced charges payment remediation and validation
  • Comprehensive monthly reporting

Emergency Collision Assistance

Customize your insurance offerings to include emergency collision assistance. These innovative services are designed to improve policyholder satisfaction by saving them time, worry and headaches. When there's an incident or accident, Driven Solutions works on the insurance company's behalf right from the start to make sure the claim is handled in the most cost-effective and seamless way possible. Our emergency collision assistance translates to peace of mind for your policyholders.

Our dedicated team members can be the first point of contact with your FNOL center or directly with your customer, starting the claim response process immediately. Our Emergency collision assistance provider will respond to the accident scene within 30-45 minutes and we will then arrange towing of the disabled vehicle to the designated inspection facility.

  • Avoids use of high-priced police-ordered towing services
  • Reduces vehicle storage costs and eliminates need for a second tow
  • Ensures the vehicle is towed to the specified destination
  • Accelerates the claim cycle-time

Virtual TowTM

Virtual TowTM is our managed towing services’ latest innovation. This ingenius tool will streamline your company’s claims process by substantially reducing cycle time. It will also improve your bottom line by reducing claims costs. Virtual TowTM is entirely web-based, so it requires no special software. This user-friendly tool allows adjusters to track the stages and status of their claim. Streamline the claims workflow with Virtual Tow.TM

  • Reduces claims costs
  • Reduces cycle time
  • Simple to deploy
  • Streamlines claim workflow and process adherence
  • Improves customer satisfaction

Find out what the Driven Solutions team can do for your business. Contact us now.

To see what we can do for your business,
contact our business development team online  LEARN MORE
or call us at 866.688.2520.