Standard and custom programs for vehicles of every weight and class. READ MORE »
Our Secondary towing solution manages the towing process for insurance providers to ... READ MORE »
Emergency Collision Assistance
Our Emergency Collision Assistance accelerates the claim ... READ MORE »
Let us customize an auto club program that fits your goals and your customers' needs. READ MORE »
Auto Protection Products
Driven Solutions can help you create auto protection programs ... READ MORE »
When your name is Driven, you make sure you’re equipped to deliver. From product customization down to customer service that goes the extra mile. We make it happen. After all, that’s what being driven is all about.
“We pride ourselves on being nimble. The Driven Solutions team works around the clock to customize our roadside assistance programs to fit your agenda. Our customer service staff is available 24/7 offering timely, compassionate help in your customers’ time of need.”
Licciardi, Vice President Business
We’re not your average roadside assistance service provider. We’re Driven Solutions. Driven Solutions is a business-to-business solution company dedicated to providing the best in private label roadside assistance products, secondary towing, logistics services, heavy duty towing, auto, travel and personal protection products. But that’s not all. Our drive to deliver also means putting together a 24/7 customer service team that treats your customers like members of our own family. Being considerate. Being compassionate. Being at our best.
Driven Solutions is an innovative roadside assistance service provider with a commitment to excellence and a solid financial foundation. Our company is part of Innovation Group PLC, a publicly traded global provider of insurance software solutions and business process services. We offer our clients and their customer base roadside assistance products and services that they can depend on 7 days a week, 365 days a year.
To be driven means you are always on the clock and constantly dedicated to getting the job done. That’s why today we have the bandwidth to handle plenty of call volume. Pour it on. We’re ready. And we are infinitely expandable. That’s why our service footprint stretches all across North America and beyond. Today, Driven Solutions is licensed as a roadside assistance service provider throughout the U.S., in the Virgin Islands, Guam and Puerto Rico. In the U.S. and U.S. territories, we conduct business with some 21,000 towing and roadside assistance providers, with 5,200 preferred quality providers servicing over 95% of our volume. In Canada, Driven Solutions conducts business with over 8,000 towing and service providers, with 2,000 preferred quality providers.
When your name is Driven, you have no room for slackers. Our team of some 220 full-time employees are led by a group of fully-engaged, hands on managers with deep roots and years of industry experience. We put our clients and their customers first in every decision we make and every policy we implement. In our call centers the standards are high: 80% of all calls are answered in 20 seconds or less. For the past several years our team has achieved customer satisfaction scores of more than 98% and our on-time roadside arrival have maintained a 91% average. Every call center is closely monitored to assure customer satisfaction. Our management team maintains 24-hour real-time access to all pertinent metrics through advanced dashboard technology.
A reliable automotive protection and roadside assistance service provider with high standards and unmatched results. It’s what comes from being driven.
Find out what the Driven Solutions team can do for your business. Contact us now.