Founded in 1968 as United States Auto Club Motoring Division, Inc., Driven Solutions has over 50 years of experience in providing roadside assistance services in the United States, Canada, Puerto Rico, and the US Virgin Islands. Driven Solutions is one of the most reputable wholesale brands in the motor club industry. Servicing well regarded companies that put their corporate reputations in our hands to help their customers when in need; today Driven Solutions supports a diverse client portfolio made up of over 12 million customers. Driven Solutions is a 24/7/365 business-to-business solution company dedicated to providing the best in private label roadside assistance products, motor-club products, logistics services, heavy duty towing, and travel & personal protection products. Our assistance services provide our clients valued customers the peace of mind that no matter when or where, their loved ones are protected from any and every travel-related emergency. We have always put our clients and their customers first in every decision we make and every business policy we implement.
At Driven Solutions, our decisions have always been guided by the conviction that all business is about relationships; we will never choose a short-term reward over the value of a long-term client relationship.
Driven Solutions has a Legal & Compliance Team with more than 60 years of experience that ensures our clients can always be comfortable knowing their programs and products meet all regulatory requirements.
ROADSIDE ASSISTANCE WITH A DIFFERENCE
We are committed to a true service partnership with our clients where both work diligently towards mutual performance and financial goals. This commitment and proven dedication to our clients’ overall program objectives and continuing improvement of processes cannot be matched in the market.
What makes us...Us!
When you’re Driven, you’re not content at being anything less than the best group around; from the person who answers the phone to the roadside assistance provider that responds to the call. This means living up to a higher standard. Assembling a team with the industry know-how to make things happen – even work a miracle or two. Perhaps this is why, today, Driven Solutions boasts one of the industry’s most experienced and capable teams in the industry.
When you’re Driven, integrity has the wheel. Being driven is only a virtue if you operate with integrity. Our Clients can expect full-throttled integrity from every Driven Solutions team member as we collaborate with you to make every program and package the absolute best it can be.
Throughout the years, Driven Solutions has gained a reputation for nimbleness in the roadside assistance and automotive protection categories. We offer services and packages for a wide array of clients including; automotive companies and warranty providers, insurance companies, insurance agencies, consumer lenders, credit card companies, associations, commercial and heavy duty fleet, recreational and specialty vehicle, telecommunications, complete auto clubs – even governmental agencies. This diversity in experience has allowed Driven Solutions to constantly improve and enhance our service offerings and capabilities.
Some of our differentiating factors in the market include:
Most experienced, flexible, and innovative motor club in the industry with over 50 years under our belt of providing exceptional service to our clients and their valued customers.
Proven methodology for maintaining superior quality and service levels in high call volume environments.
Most specialized network development and management expertise of service providers in the industry – qualified and rated to provide services to auto, motorcycle, power sports, trailers, classic vehicles, recreational vehicles, medium and heavy duty, and fleet vehicles.
Expertise with direct mail, advertising, and fulfillment services to launch and support a white label, customized motor club program.
Proven experience in assisting clients to increase their customer base and overall customer satisfaction, retention, and renewals.
We can design a basic program with 24/7 Roadside Assistance coverage… or a deluxe program that covers EVERYTHING.
24/7 Roadside Assistance
When towing is necessary, the member’s vehicle will be towed to a qualified repair facility, or to the location specified by the customer.
Aids with extricating the covered vehicle when stuck in a ditch, or other inaccessible area, in which such location is within 50 feet of a paved maintained road or highway.
Flat Tire Assistance
Service consists of the replacement of a flat tire with the vehicle’s spare tire. Towing assistance will be provided if necessary.
Fuel, Oil, Fluid and Water Delivery Service
An emergency supply of fuel, oil, fluid and water will be delivered to any member in immediate need. The member must pay for costs of the fuel/fluids if applicable.
Battery assistance (Jump–Start) will be provided to any member in immediate need.
Assistance will be provided in gaining entry to a member’s vehicle if the keys are lost or locked inside.
Specialty Assistance Products/Services
Tire Repair and Replacement
When a tire repair or replacement is needed, we will assign the service request to a technician within our tire network. The member is responsible for the cost of the labor for the repair or the new tire and its installation.
In the event of a vehicle mechanical breakdown, we will assist in arranging the dispatch of a mobile mechanic to the members location. The member is responsible for the cost of on-site repairs including but not limited to parts & labor.
Aftermarket Automotive Products
Protect your vehicle’s resell value with Driven Solution’s Aftermarket Automotive Products. Whether your covering that new car purchase or getting a few things touched up on your pre-owned vehicle, you can’t go wrong with our valuable benefits.
In the unfortunate event that a member is involved in an accident or unfortunate circumstance, Driven Solutions offers valuable and customizable benefits that provide protection to the member and their vehicle.
Vehicle Repair Services
Our valuable Vehicle Repair Services take the stress out of automotive repairs and surprise maintenance. As a product development focused company, we enable our clients to create brand differentiation with these services.
Driven Solutions offers valuable benefits that will not only help you make that important business meeting but also provides peace of mind while on the road.
Our carefully selected suite of protection benefits integrate the power of advanced business information resources to inform, alert, and assist the member during their time of need.
Concierge & Savings
Driven Solutions offers a variety of concierge and savings benefits that bring immense value to our clients product offering by adding a white-glove approach to the customer experience.
Lifestyle & Wellness
Driven Solutions is a company motivated by the people we serve and is focused on providing innovative solutions that improve overall health and well-being with a robust suite of services.
Behind our quality service offering to the markets we serve are our three core fundamentals.
A fast, high-quality experience for customers
when an incident occurs, leading to greatly
improved retention levels.
Efficient, well thought through processes,
expert engagement with our provider network
and high levels of technical expertise to help
Deeper insights through the power of
technology which helps improve connectivity
and inform underwriting and business
Following are the three vehicle markets that Driven Solutions serves across the United States:
Personal Auto Light-Duty Vehicles
Private Passenger vehicles are evolving at a rapid rate, specifically around the technology inside of them. Recent studies have revealed that 67% of consumers are highly concerned with the technology the car offers. They are looking for vehicles with navigation, collision avoidance systems and auto-parking features for one main reason – peace of mind. This market trend is consistent with the value a Roadside Assistance program provides. Roadside assistance can retain its appeal across Senior’s, Boomers, and Millennials alike. Just like the technology in a car that is providing safety, speed, accuracy and ease of use, our Roadside Assistance programs stand out and provide those same values to the end consumer.
Our Roadside Assistance programs can be completely customized depending on what our client’s needs are. From the benefit level to the amount of services covered per term, we allow our clients to decide what works best for their customers. Our 24/7 Call Center agents offer a high communication skills level to ensure ease for the caller and a prompt dispatch process, offering the most efficient service available across the country.
The value proposition of a roadside assistance product is higher than ever been before. From our client’s perspective, it is an opportunity to have a very meaningful touch point with a customer and turn a negative into a positive while imprinting a permanent ‘wow-factor’ upon them. From a customer’s perspective, market research continues to find roadside assistance as a product with a very high perceived value to consumers; and this is because it is a product that provides peace of mind and a sense of safety.
Our suite of valuable ancillary motor club benefits give us the ability to build a custom motor club product that will truly help differentiate our clients offering in the marketplace; and with more than 50 years of experience our clients can always be comfortable knowing their programs and products meet all regulatory requirements.
Commercial Medium and Heavy-Duty Vehicles
With a Commercial Heavy Duty working vehicle, downtime translates into loss or revenue for a business owner, and it is imperative that the disabled vehicle be responded to in an efficient and timely manner, to ensure it is back on the road as quickly as possible. Minimizing errors when the clock is ticking for our Commercial Heavy Duty clients is critical, which is why significant investments have been made over the years in our service provider network to recruit towing, road service and mobile repair companies that have the equipment and staff to handle the most diverse commercial vehicles on the road today from Class 1 – 8 including Light, Medium, Heavy and Super Duty commercial vehicles.
Towing and roadside assistance for commercial vehicles can be very expensive for a business owner when they are dealing with retail towing companies. Below are three reasons roadside assistance coverage is important:
Protection for commercial business owners by providing peace of mind to them and their employees while on the road for work related tasks / functions.
No unexpected costs for the driver which is common in the commercial market today.
The best medium and heavy duty commercial towing network in the industry today. (Having the proper equipment is key to a positive service experience for the customer)
We are able to help our Commercial Heavy Duty clients build a more robust product by incorporating our services while driving savings back to business owners and improving peace of mind. The increase in customer satisfaction and brand loyalty through our service offerings is a recipe for long term success, as the Commercial space is need of a robust and reliable Roadside Assistance product, that we have spent time building and perfecting.
Driven Solutions is an experienced Recreational Vehicle (RV) roadside assistance provider and one of the first motor clubs to provide a roadside assistance program completely tailored for the RV marketplace. Our service provider network and systems have been customized to accommodate this niche space. From having a repair facility network, RV technicians answering the phones, mobile tire and battery delivery to get the RV customer back on the road faster, and multiple benefit options to accommodate any RV client or customer; Driven Solutions took the time to build robust processes and services to become a clear leader in the RV roadside assistance marketplace. As is always the case with Driven Solutions, the various customizations made to accommodate the RV sector were always meant to drive efficiency, speed and accuracy for our clients while improving customer service and retention.
Driven Solutions has the ability to provide the most robust RV offering in the roadside assistance industry today. We have the most extensive provider network throughout North America with the ability to service customers in even the most remote areas of the United States and Canada.
In addition to our best-in-class towing and road service benefits, we offer our RV clients the ability to incorporate our Mobile Mechanic services which involve an on-site repair, so the customer can get back on the road as quickly as possible. We also provide tire and battery delivery / replacement assistance, as well as assistance for the trailer being pulled by the RV. Additionally, we provide winching and towing assistance for boats that are on a trailer.